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Burp Enterprise - Cannot View Scan Results after Auto-update

Bill Tamerlane May 15, 2019 03:38PM UTC

I can run scans all day long and my license is active, but I cannot view scan results of new or previous scans. This must have started happening after one of the recent software auto-updates. Please help and please develop complete unit tests and QA before releasing new versions of the software.

Error message in UI: An unexpected problem occurred. If this problem persists, please contact support@portswigger.net

Update from Portswigger: The Enterprise team think they have identified the problem and we’re hoping for a release in the next few weeks.

Back to me: I would turn off auto-update if your Burp Enterprise instance is working, at least until this issue is resolved.


Rose Krawczuk May 16, 2019 01:42PM UTC Support Center agent

Bill, we’re sorry that this is preventing you from progressing and we do take your feedback very seriously.

Our Enterprise team have now put a fix in place for this internally. It seems to be an issue affecting particular database versions, so they are just ensuring this fix doesn’t break anything for other database types/versions. We hope that we will be able to release this either tomorrow or early next week.

We’re confident that when the Enterprise product comes out of beta this type of situation should not happen.

For now, all we can do is offer our sincere apologies and hope that you can bear with us on this one.

Please let us know if you need any further assistance.


Bill Tamerlane May 20, 2019 03:58PM UTC
It's fixed and working better than even now. Thanks, Portswigger!

Rose Krawczuk May 21, 2019 07:57AM UTC Support Center agent

Thanks for letting us know.


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