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Scanner status indication is pretty unreliable.

Chris Jun 23, 2019 03:45PM UTC

1) The scanner very often shows that a scan is completed by showing full bar and by text also, while the number of requests is increasing and actually the scan isn't completed.

2) The scanner very often shows that a scan is not completed by showing a non full bar and by text also, while the scan is actually completed.


Paul Johnston Jun 24, 2019 10:10AM UTC Support Center agent

Thanks for letting us know about this.

We are aware that (1) can occur when sending additional items to an “Audit selected items” task and will aim to fix this in due course. If you know of other scenarios that can happen, please let us know.

We have not encountered (2) in our testing. If you are able to capture a screenshot or describe what you were doing when this happened, that would be really helpful.


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