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antiforgery issue / clearing cache and cookies from browser didn't resolve it

Sasuke Dec 03, 2019 06:46PM UTC

Hi Guys,

Tried to login for the second time on my browser, got the following error:

"The anti forgery check failed, please try to refresh the page you were on and perform your actions again.

This could happen if your session has expired; however, if the problem persists, please contact us."

cleared cache and cookies from this website or the whole browser without a luck.

accessed it from another browser, worked out, so I changed the password and tried accessing it from my main browser, again same issue.

removed any other logins from other machines, without a luck.

Please advise.

Thank you.

Ben Wright Dec 04, 2019 01:09PM UTC Support Center agent


Are you trying to login to the website?

Sasuke Dec 10, 2019 12:03AM UTC
Hi Ben,


Ben Wright Dec 10, 2019 11:07AM UTC Support Center agent


What browser is causing the issues?

Sasuke Dec 13, 2019 11:52AM UTC

Hannah Law Dec 13, 2019 01:30PM UTC Support Center agent

Is this issue occurring while attempting to retrieve the initial password, sent with the license purchase confirmation?
Or are you just trying to log in in general?

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