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I start burp suite and I get a pink screen and I can't do anything else with it.

Adam Dec 05, 2019 12:39AM UTC

I'm running Kali Linux and I downloaded butp suite community. Now when I start burp suite. It starts with a pink screen and I cam not even close it. How do I solve this problem?


Hannah Law Dec 05, 2019 09:20AM UTC Support Center agent

Have you just upgraded to Kali Linux 2019.4? Are you able to navigate to “Help → Diagnostics” and tell me what your java runtime version is? Failing that, could you tell me what version of Java your system is running?


Martin Dec 28, 2019 04:23PM UTC
Same here, running Kali 2019.4 with JRE 11.0.6-ea. Impossible to use, just pink screen.

Martin Dec 28, 2019 04:38PM UTC
WORKAROUND: use lower version of Java now before they fix it. Run #java -version to see active version; #update-alternatives --config java ; you will see installed versions; choose the 8 version by entering 2; Enter; #java -version; to see active version. It should be 8 or smt NOT 11. Then start burpsuite #burpsuite& ; Works for me.

Mike Jan 06, 2020 02:28PM UTC
I have the same problem. And if i switched to 8, unsatisfiedlinkerror occured

Liam Tai-Hogan Jan 06, 2020 02:57PM UTC Support Center agent

Would it be possible to send us a screenshot of the issue? (support@portswigger.net)

Are you able to navigate to “Help → Diagnostics” and tell me what your java runtime version is?


Mike Jan 06, 2020 03:13PM UTC
I just sent cap screen to support@portswigger.net.

Some details are as per below:

uname -a
Linux kali 4.19.81-Re4son-v8+ #1 SMP PREEMPT wed Nov 6 03:33:03 UTC 2019 aarch64 GNU/Linux

java --version
openjdk 11.0.6-ea
OpenJDK Runtimne Environment (build 11.0.6-ea+7-post-Debian-1)
OpenJDK 64-Bit Server VM(build 11.0.6-ea+7-post-Debian-1, mixed mode)

Thanks!

Liam Tai-Hogan Jan 06, 2020 03:14PM UTC Support Center agent

Thanks, Mike.


Liam Tai-Hogan Jan 06, 2020 03:31PM UTC Support Center agent

Mike, we haven’t received an email from you. Could you resend the message?


Mike Jan 07, 2020 01:44PM UTC
Just resent. Thanks!

Ben Wright Jan 07, 2020 01:51PM UTC Support Center agent

Thanks Mike. We will pick this up and communicate via your email.


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