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No License

John Walley Dec 22, 2019 05:18PM UTC

I ordered burp suite pro 5 days ago and sent several emails only to receive zero response! Whats going on?


Liam Tai-Hogan Dec 23, 2019 01:58PM UTC Support Center agent

Did you email office@portswigger.net?

We have a reduced team over the Christmas holiday period. We’ll do our best to get back to you ASAP.


John Walley Dec 24, 2019 03:47PM UTC
Okay I've emailed the office@portwigger.net 5 or 6 times, if sent several different return emails (upon your request) including work and another personal email, I've sent the purchase receipt off my credit card and its been 7days with no license. I don't understand the problem here! For such a great product it seems impossible to buy it. This is a terrible business model! Need help? I would be happy to sell this for you and I could be a lot more responsive than this.

John Walley Dec 27, 2019 09:42PM UTC
It's now been 10 days without a response. I'm calling my bank and marking this as a fraudulent charge. I'm super sad to see this go this way I do love this tool!

Liam Tai-Hogan Dec 30, 2019 02:51PM UTC Support Center agent

Hi John. I’ve been in touch with our licensing team and they assure me that you now have your license. Thanks for your patience.


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