Research Academy
My account Customers About Blog Careers Legal Contact Resellers

Burp Suite User Forum

Create new post

Burp crashes, asking for license key on relaunch

TJ | Last updated: Nov 15, 2017 09:11PM UTC

Hi there! I've encountered something pretty odd today twice. I'm running the 64-bit Windows version of Burp Suite Pro (1.7.27) and the application just crashes. Upon relaunching, I'm prompted to enter my license key. I'm not sure what's causing the crash, but I'm more concerned about having to enter my license key as I don't want to take up our activations (if that's in fact what's happening) Thanks! Tom

Burp User | Last updated: Nov 15, 2017 10:44PM UTC

I'm seeing the exact same behavior as of today. Same version, also on Windows.

Burp User | Last updated: Nov 15, 2017 10:57PM UTC

Same problem here, except on Kali 2017.2 (debian-based)

Burp User | Last updated: Nov 15, 2017 11:12PM UTC

Same behavior, same version. x64 Windows 7.

Burp User | Last updated: Nov 15, 2017 11:58PM UTC

Same here.

Burp User | Last updated: Nov 16, 2017 05:47AM UTC

Same here on OSX. After reintroducing the Licence, it works but update function errors out.

Burp User | Last updated: Nov 16, 2017 06:18AM UTC

Same here. x64 Win 10, burp 1.7.27. Waiting for answers.

Burp User | Last updated: Nov 16, 2017 08:49AM UTC

Same here on Kali. I did actually try re-activating the license. It just consumes the activation, and Burp crashes after a while. It will ask for a new activation after that.

Burp User | Last updated: Nov 16, 2017 09:20AM UTC

Same here - crashes after a while and then the licence is gone. All my colleagues have the same issue.

PortSwigger Agent | Last updated: Nov 16, 2017 09:29AM UTC

Apologies for this problem. This was caused by a server-side error in the updates server, which we believe we have now fixed. You should be able to reactivate now without any problems. Please let us know if the problem recurs, thanks.

Burp User | Last updated: Nov 16, 2017 09:36AM UTC

I'm having the same problem on Kali.

Burp User | Last updated: Nov 16, 2017 01:45PM UTC

Awesome, thanks for the update!

Liam, PortSwigger Agent | Last updated: Nov 16, 2017 01:50PM UTC

We haven't had any further reports. If you are experiencing this issue, could you please email support@portswigger.net with the details. Thanks.

Burp User | Last updated: Nov 20, 2017 08:11AM UTC

Nice work, Good Job, Ale ale

Burp User | Last updated: Feb 27, 2018 03:27PM UTC

Is this happening again?

Saad | Last updated: Mar 27, 2021 05:36PM UTC

I am having this issue now.

Ben, PortSwigger Agent | Last updated: Mar 29, 2021 08:09AM UTC

Hi Saad,

To clarify, is Burp crashing or is Burp simply asking for your license key when you relaunch it? If it is the latter, can you confirm whether you are using the jar file version of Burp?

Tharindu | Last updated: Mar 30, 2021 07:48AM UTC

I am also experiencing the same thing. Burp is crashing when i provided my license key and also now my license is have no more activation s left. I am using the latest version of burp.

Ben, PortSwigger Agent | Last updated: Mar 30, 2021 08:13AM UTC

Hi Tharindu,

Are you able to send us an email at support@portswigger.net with some more details of your setup and the issue that you are experiencing (initially some screenshots or a video of this behavior would be ideal)?

We can then troubleshoot this with you to try and identify the root cause.

Arun | Last updated: Jun 12, 2023 05:16AM UTC

Hi, Yesterday on relaunching my BurpSuite pro it asked me to enter the license key again, and on giving the key it says activation failed- no more activation allowed on this license. I got a new license just about 1 month back and even on multiple autoupdate of burpsuite it didn't asked me to enter the license again anytime. Can anyone help with the issue?

Ben, PortSwigger Agent | Last updated: Jun 12, 2023 06:53AM UTC

Hi Arun, Are you able to send us an email to support@portswigger.net and include the first six characters from the license key that you are using so that we can take a look at this for you?

You must be an existing, logged-in customer to reply to a thread. Please email us for additional support.