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Database failed to initialize

Donn Michael Angelo Jan 10, 2019 01:18AM UTC




Database failed to initialize during Installation of Burp Enterprise.
Can you help me solve this Issue

..
..
JDBC URL : xxxxxxxxxxxxxxx:3306/burpenterprise
Enter the database user that the Enterprise Server will use: xxxxxx
Enter the database user that Agents will use: xxxxx
....
....

After entering the username and password both server and agent

Initializing database ...
Failed to initialize database
Finishing installation ...

This is the error I got from the logs.

java.io.IOError: java.io.IOException: Input/output error
at java.base/java.io.Console.readLine(Console.java:257)
at com.install4j.runtime.installer.helper.console.Console16Access.readLine(Console16Access.java:40)
at com.install4j.runtime.installer.helper.console.ConsoleImpl.readLine(ConsoleImpl.java:508)
at com.install4j.script.I4jScript_Internal_0.jdbcUrlPrompt(I4jScript_Internal_0.java:20)
at com.install4j.script.I4jScript_Internal_49.eval(I4jScript_Internal_49.java:1)
at com.install4j.script.I4jScript_Internal_49.evaluate(I4jScript_Internal_49.java:*24)
at com.install4j.runtime.installer.helper.Script.evaluate(Script.java:33)
at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:201)
at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:195)
at com.install4j.runtime.beans.formcomponents.ConsoleHandlerFormComponent.handleConsole(ConsoleHandlerFormComponent.java:36)
at com.install4j.runtime.installer.frontend.FormPanel.handleConsole(FormPanel.java:170)
at com.install4j.runtime.beans.formcomponents.FormEnvironmentImpl.handleConsole(FormEnvironmentImpl.java:245)
at com.install4j.runtime.beans.screens.FormScreen.handleConsole(FormScreen.java:164)
at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.handleScreen(ConsoleScreenExecutor.java:53)
at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.execute(AbstractHeadlessScreenExecutor.java:81)
at com.install4j.runtime.installer.controller.Controller$1.run(Controller.java:150)
at java.desktop/java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:313)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(EventQueue.java:764)
at java.desktop/java.awt.EventQueue.access$500(EventQueue.java:97)
at java.desktop/java.awt.EventQueue$3.run(EventQueue.java:717)
at java.desktop/java.awt.EventQueue$3.run(EventQueue.java:711)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:89)
at java.desktop/java.awt.EventQueue.dispatchEvent(EventQueue.java:734)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:199)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:124)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:113)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:109)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.desktop/java.awt.EventDispatchThread.run(EventDispatchThread.java:90)
Caused by: java.io.IOException: Input/output error
at java.base/java.io.FileInputStream.readBytes(Native Method)
at java.base/java.io.FileInputStream.read(FileInputStream.java:256)
at java.base/sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:284)
at java.base/sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:326)
at java.base/sun.nio.cs.StreamDecoder.read(StreamDecoder.java:178)
at java.base/java.io.Console$LineReader.read(Console.java:440)
at java.base/java.io.Console.readline(Console.java:379)
at java.base/java.io.Console.readLine(Console.java:253)
... 29 more


Paul Johnston Jan 10, 2019 08:46AM UTC Support Center agent

Hi Donn,

Thanks for letting us know about this. I have a few questions that will help us diagnose this issue:

1) Are you installing in console or GUI mode?
2) What’s the exact command line you used to start the installer?
3) Can you provide a screenshot when the error occurs?

Please let us know if you need any further assistance.


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