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Database failed to initialize

Donn Michael Angelo Jan 10, 2019 01:18AM UTC

Database failed to initialize during Installation of Burp Enterprise.
Can you help me solve this Issue

JDBC URL : xxxxxxxxxxxxxxx:3306/burpenterprise
Enter the database user that the Enterprise Server will use: xxxxxx
Enter the database user that Agents will use: xxxxx

After entering the username and password both server and agent

Initializing database ...
Failed to initialize database
Finishing installation ...

This is the error I got from the logs. Input/output error
at java.base/
at com.install4j.runtime.installer.helper.console.Console16Access.readLine(
at com.install4j.runtime.installer.helper.console.ConsoleImpl.readLine(
at com.install4j.script.I4jScript_Internal_0.jdbcUrlPrompt(
at com.install4j.script.I4jScript_Internal_49.eval(
at com.install4j.script.I4jScript_Internal_49.evaluate(*24)
at com.install4j.runtime.installer.helper.Script.evaluate(
at com.install4j.runtime.installer.ContextImpl.runScript(
at com.install4j.runtime.installer.ContextImpl.runScript(
at com.install4j.runtime.beans.formcomponents.ConsoleHandlerFormComponent.handleConsole(
at com.install4j.runtime.installer.frontend.FormPanel.handleConsole(
at com.install4j.runtime.beans.formcomponents.FormEnvironmentImpl.handleConsole(
at com.install4j.runtime.beans.screens.FormScreen.handleConsole(
at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.handleScreen(
at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.execute(
at com.install4j.runtime.installer.controller.Controller$
at java.desktop/java.awt.event.InvocationEvent.dispatch(
at java.desktop/java.awt.EventQueue.dispatchEventImpl(
at java.desktop/java.awt.EventQueue.access$500(
at java.desktop/java.awt.EventQueue$
at java.desktop/java.awt.EventQueue$
at java.base/ Method)
at java.base/$JavaSecurityAccessImpl.doIntersectionPrivilege(
at java.desktop/java.awt.EventQueue.dispatchEvent(
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(
at java.desktop/java.awt.EventDispatchThread.pumpEvents(
at java.desktop/java.awt.EventDispatchThread.pumpEvents(
at java.desktop/
Caused by: Input/output error
at java.base/ Method)
at java.base/
at java.base/sun.nio.cs.StreamDecoder.readBytes(
at java.base/sun.nio.cs.StreamDecoder.implRead(
at java.base/
at java.base/$
at java.base/
at java.base/
... 29 more

Paul Johnston Jan 10, 2019 08:46AM UTC Support Center agent

Hi Donn,

Thanks for letting us know about this. I have a few questions that will help us diagnose this issue:

1) Are you installing in console or GUI mode?
2) What’s the exact command line you used to start the installer?
3) Can you provide a screenshot when the error occurs?

Please let us know if you need any further assistance.

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