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Omar Saleh Feb 08, 2019 02:51PM UTC

White attempting to retrieve initial password, sent with license purchase confirmation, got the error message below:

"The anti forgery check failed, please try to refresh the page you were on and perform your actions again.

This could happen if your session has expired; however, if the problem persists, please contact us."

Would it be possible to have this resolved by end of day having set a request to, or would anyone advice on different course of action?

Thank you,

Omar Saleh Feb 08, 2019 02:57PM UTC
seems to be browser related. worked fine with google chrome

Liam Tai-Hogan Feb 08, 2019 03:05PM UTC Support Center agent

Thanks for letting us know Omar. It might be that clearing the cache and hard reloading the first browser would have resolved the issue.

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